Dell Service Tag Utility V5.1

Dell Service Tag Utility V5.1

Dell Service Tag Utility V5.1 10,0/10 3623 votes

Jun 13, 2013  We asked Dell for advice on writing the service tag to the new hardware, and they promised to send through details. That evening we received two emails from two different Dell support staff, each with very different instructions on how to get the job done. Odd to say the least, but here goes. Charlie attached a little utility called ASSET to. #Technologyaddiction Hey Watchers, In this video, I'll be telling you how you can unlock the pre-locked BIOS of all the Systems of Inspiron Series of Dell without messing with Hardware.

Learning has never been so easy!

We recently had a motherboard changed on a Latitude D630 and then discovered some funny things happening in spiceworks. The laptop was being reported as an OptiPlex workstation instead of a Latitude laptop and the warranty info was incorrect. After looking into the problem I discovered the Service tag in the BIOS did not match the service tag on the bottom of the laptop and that is why information was being reported incorrectly. After being on the phone with Dell (and trying to use the asset application to change the service tag) I was told that the motherboard had to be replaced and the tech would put on the correct service tag. This didn't seem right to me as the system was working perfectly otherwise, so I did some digging on the net. Here is my solution.

Update: this 'How to' is quite old now and seems not to work on newer models. Some people have had luck with finding newer Dell diagsnostic cd images or see this article:
http://www.anchor.com.au/blog/2013/06/how-hard-is-it-to-set-the-service-tag-on-a-dell-motherboard/

9 Steps total

Step 1: Download the Dell Latitude and Inspirion BIOS Upgrade and Diagnostics CD

I found it here:
http://rs331tl.rapidshare.com/files/145322470/4125801/Dell_Portable_Bios_and_Diags_Rev_A34.zip
THIS LINK IS DEAD..try this instead

http://pcemporium.webs.com/Dell%20Bios%20Reset.iso
it's not the same software but works..

Step 2: Unzip the file and burn the ISO to a cd

Unzip the file using winzip or 7-zip and you will end up with a file called Dell Portable Bios and Diags Rev A34.iso. Use Nero, Roxio, Image Burn (whatever program you might have) to burn the image to a cd.

Step 3: Boot from the cd

Stick the cd in the laptop and turn it on. Hit F12 at the DELL logo and you will get the Preparing one-time boot menu ... choose CD/DVD/CD-RW Drive.

Step 4: Choose a selection

The cd will boot up and give you 4 options to select from. Choose option 3. Run the Service Tag Utility

Step 5: Erase the current service tag

It will come up and warn you that choosing yes will erase the asset, owner and service tag. Luckily we don't use either of the first two fields so I just choose yes and hit enter. If you do use asset and owner info in the BIOS I suggest you write them down first.

Step 6: Enter in the correct Service Tag

It will then erase the incorrect service tag and ask you to enter a new one. Enter in the correct one and hit enter.

Step 7: Verify the Service Tag

It will ask you to verify the service tag. Enter in the correct service tag and hit enter again.

Step 8: Are you Sure?

It will ask you if you are sure you want to change the service tag. Choose yes

Step 9: Operation successful

Dell

It should tell you it was successful. Remove the cd and reboot. Your service tag is now changed. I tried rescanning the laptop in spiceworks but alot of the info was still messed up so I deleted and scanned the network.. from there everything was fine.

I hope this comes in handy.

Published: Sep 02, 2010 · Last Updated: Mar 25, 2014

26 Comments

  • Cayenne
    Anthony384 Sep 2, 2010 at 09:18am

    Usually the tech that does the replacement updates the bios and the service tag. Nice to have the utility just in case he forgets!

    Thanks

  • Poblano
    bradje Sep 5, 2010 at 03:41pm

    Nice one mate. Very helpful.
    JB

    Compact, with a sleek, black design– take it with you wherever you go.Transfer Large Files Faster Than Ever Use the DUB-1341 to instantaneously share files with colleagues, friends and family. The DUB-1341 can transfer data at 5 Gbps, or ten times faster than USB 2.0. Now you can connect up to 4 more USB peripheral devices, such as smart phones, tablets, external hard drives, flash drives, and printers – to your notebook or desktop computer. Generic 4 port usb hub driver. Super Speed transfer rates make it faster than ever to transfer music, HD movies, photo albums, and other large files– making waiting for file transfers a thing of the past.Connect More DevicesWith the DUB-1341, you can conveniently add more USB 3.0 ports to any computer.

  • Thai Pepper
    Emerson Leal Sep 6, 2010 at 05:32pm

    Great research job! Thanks for share.

  • Jalapeno
    BHollinger Jan 24, 2011 at 09:34am

    I used this and it made for an easy tag fix.

  • Tabasco
    Kev840 Feb 10, 2011 at 01:53pm

    You CAN use the asset utility to change the service tag. It is an undocumented switch. run asset /s SERVICETAG, where SERVICETAG = the service tag you want to enter. Works like a charm on Optiplex & Latitude.

  • Serrano
    John8753 Feb 10, 2011 at 02:18pm

    I basically wrote this how to because I could not get the /s to work. The Dell tech had me download a few different versions of asset from their website but that also failed using the /s. This was the only way I was able change the service tag.

  • Pimiento
    johngr8 May 12, 2012 at 02:08am

    Hi guys that link above does not work , i need to change the service tag in my laptop , really appreciated

    Cheers
    john

  • Pimiento
    rendezo Oct 7, 2012 at 03:27pm

    Hello,

    Please share it again.

    Thank You

  • Anaheim
    JFMAN960 Dec 12, 2012 at 10:03pm

    With all due respect to John's how-to, the link in that post does not work. I was able to find another link outside the community with an ISO that works for Latitude (I only tried it on D620, D830, and E6400). It does not appear to work for desktops - at least not the GX520 or GX745 models.

    Here's the link: http://pcemporium.webs.com/Dell%20Bios%20Reset.iso

    I found it under the blog: http://forums.mydigitallife.info/threads/19369-Dell-Bios-Editing-Removing-Bios-Lock-Changing-Service-Asset-Tag-Software-Here

    I burned the ISO to CD, booted from same and it worked perfectly.

  • Serrano
    John8753 Jan 25, 2013 at 08:32pm

    Thanks JFMAN.. I'd been unable to find a new link but yours works fine :)

  • Pimiento
    darrentownley2004 Nov 25, 2013 at 06:24pm

    This does not work for Lattitude e6530. Does anyone know where I can get a newer version?

  • Pimiento
    gtoss Dec 28, 2013 at 12:05am

    I can not get it to boot on my laptop

  • Pimiento
    wahiduzzamanwahid Feb 24, 2014 at 08:59am

    Hello dear, It is not working for Dell Latitude E5420.

  • Pimiento
    johnnywoodbury Jan 17, 2015 at 03:08am

    THANK YOU SO MUCH!!! I had to replace my motherboard and when i did the service tag changed, so my windows was no longer genuine. i did the slmgr -rearm so many times until i couldnt do it anymore, then i thought well maybe i can change the service tag and then i stumbled upon this. I am so happy i had to create a profile to tell you thank you so much!! AWESOME! LIFE SAVER! I nearly paid to get a new product key! JUST AWESOME! saved me 110.00 bucks!

  • Pimiento
    abdelhak2 Nov 18, 2015 at 09:43am

    my problem is that i can't boot with cd/dvd , just internal HDD , anyone can help on this one ??

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